The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. Nationwide Mutual Insurance Company. If you use an arranged overdraft of £1,200 the amount Nationwide will charge you is 50p per day (variable) You need to be 18 or over and a UK resident to apply for a FlexPlus account. Why? Although not having failed to pay any of my bills EVER, I was declined for a mortgage. All Varo Savings Account users receive this rate regardless of their account balance, but can earn more if they also open a Varo checking account. SHAME ON YOU NATIONWIDE, Honestly cant believe how hard it is to… Nationwide, the Nationwide N and Eagle and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company, unless otherwise disclosed. By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. NATIONWIDE has unveiled a series of changes to its flagship FlexPlusCurrent account which comes with a hefty price hike of £36 over a year. Neither account … Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexAccount reviews. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. Pricey monthly fees of £13/month can quickly add up (£156/year). Bank card taken by cash machine and so easy to report, and order a new card. Shame on NBS!! The current APY is 0.81%. But this week I have done exactly that – and switched to a packaged current account costing a tenner a month. I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account). If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Written on: 08/03/2008 by maddog08 (2 reviews written) I have nothing but praise for the way the Nationwide Basic FlexAccount treats you. Nationwide Building Society offers customers an annual travel insurance policy as part of its FlexPlus current account. The Nationwide FlexDirect account requires a minimum of £1,000 to be paid in each month, and pays 5% AER up to £2,500 held in the account for the first 12 months – after that point, the AER will drop to 1%. I have transferred to a Nationwide Flex account and the transition was far from smooth. Lauren Robson is the digital communications manager at Portify. The way they speak to you on the phone makes you feel terrible and they offer little to no help when things are bad. No problems and feels safe and secure. The FlexStudent account has some attractive features, primarily an arranged overdraft of up to £3,000 by the third year, a digital banking app, internet banking and a contactless Visa debit card. It's making small changes to the worldwide family travel insurance it offers. Nationwide has announced a major downgrade to its popular £13-a-month FlexPlus current account, leaving thousands of customers wondering whether it … Honestly cant believe how hard it is to remove a name from a joint account. Producing the cards costs money, posting it costs money my money and why? I have to notify all the companies that have my details and have to memorise the new card details. Read Speedway's review of the Nationwide Basic FlexAccount, 7 of 8 Nationwide Basic FlexAccount reviews, & compare with other Bank Accounts at Review Centre. Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. They will charge you for any violations such as direct debits and bounced cheques. Nationwide FlexAccount reviews come from people like you! Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. Always there, ready to help with any concern. 10 weeks so far waiting for settlement on simple straight forward claim. I’d recommend cancelling a flex plus current account, the monthly cost is no longer good value as the insurance cover is essentially worthless. Normally, the idea of moving from a free current account to one that charges a monthly fee would be a non-starter for me. !, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. See if you’re eligible for Portify Flex Finance. Have always kept up with my loan payments and never missed anything for the past 3 years. Will I make use of all of the insurance benefits included in the packaged offering? Nationwide, Nationwide N & Eagle, and Nationwide Is On Your Side are service marks of Nationwide Mutual Insurance Company. Nationwide Mutual Insurance Company and Affiliated Companies. I would like to make a complaint about the service I have been getting from your insurance provider LSG. Home Office: One Nationwide Plaza, Columbus, OH. And remember, if... Nationwide FlexAccount reviews come from people like you! Joint current account options with flexibility to bank via secure online banking, a free mobile app, branch access and telephone banking. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. There customer service is honestly terrible. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. Exclusions and limitations apply, so please read … Honestly the worst experience with any bank. And what sort of untrained people are working for LSG/Nationwide?!? Photograph: Danny Lawson/PA Lisa Bachelor Disappointed would be an understatement on how I am feeling right now. Nationwide has said that across all of its current accounts the majority of customers who use their overdrafts will be worse off as a result – though it hasn't told us specifically what proportion of Nationwide FlexPlus customers are likely to be affected. Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. If you have a problem, you ring them up and they really do sort it out. NerdWallet’s ratings are determined by our editorial team. Honestly the worst experience with any bank. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! The FlexPlus account from Nationwide falls under the packaged account category which typically combines a current account with an insurance product or other benefit such as airport lounge access. For a small monthly fee, I have access to phone insurance (which I have used 3 times), worldwide family travel cover, breakdown cover and preferential rates on my overdraft, loan and credit card. What kind of student bank account does Nationwide offer? just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. Yet the move is set to make me … I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. You must be within 2 months of your course start date to be eligibile for this account. So, repairing your £100 phone using the insurance on this account will actually cost you £206. Access to Apple Pay, Google Pay and Samsung Pay available with applicable devices. I have to notify all the companies that have my details and have to memorise the new card details. In some cases, yes! Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. However, unlike the other banks, the Nationwide FlexDirect account comes with a 0% overdraft for the first 12 months. Why? The FlexAccount is a UK personal current bank account from the Nationwide Building Society. LoveMONEY Editor-in-Chief found the benefits of the Nationwide FlexPlus account easily covers the monthly fee and more. If you have a current account or savings account, you can visit your local Nationwide branch or call 0800 464 3139 and speak to an advisor. I thought what the hell is this guy on? Subject to underwriting guidelines, review and approval. Cant speak to anyone, no email contact just sit on hold for hours listening to... Diabolical customer service! 8 million current account holders – this is a popular offering at Nationwide. 10 weeks so far waiting for settlement on simple straight forward claim. No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks! Impossible to get through to them even though they stopped the free number. 8 million current account holders – this is a popular offering at Nationwide. The Nationwide FlexAccount This account could be right for you if you’re looking for an account with no monthly fee, and use of a full range of methods for managing your money. The card arrived in 3 days and no issues with being unable to still access funds. Full insurance benefits are extended to all family members living at the same address. Find out more: coronavirus news and advice from Which? Nationwide’s relationship with Axos Bank gives Nationwide members access to Axos Bank’s banking products and services. There customer service is honestly terrible. Not to mention how they have tried for two months in a row to close my account on the first of the month when rent is due etc. I especially find the online banking easy to transfer funds between my accounts and keep on track of payments. Let’s say you’re £500 overdrawn for three weeks out of every four. Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. Account holders can also access cashback offers from selected retailers. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. It’s important to note that we have reflected the changes made by Nationwide to the FlexPlus account offering on 1 November, 2019 in this review. You need to be 18 or over to apply for an arranged overdraft. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. All Rights Reserved. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. The FlexPlus account makes sense if you are a family with multiple dependents who go on regular holidays abroad. This can be a massive bonus for anyone regularly overdrawn. writes: I have been a loyal Nationwide account holder for more than 40 years, with a Flex Plus account for more than 12 years. What We Like About the FlexPlus Account: 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. Nationwide FlexPlus account. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned. P.D. To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. Free banking text message alerts and paperless communications included. This website uses cookies to help enhance your user experience. Nationwide Investment Services Corporation, member FINRA. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. Insurance policies include winter sports, golf and business. © 2020 Portify Limited. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. THE WORST BANK EVER!!!!! Everything You Need to Know About Barclays Overdraft, Revealed: 10 UK Banks Set to Hike Up Their Overdraft Fees. Producing the cards costs money, posting it costs money... Every year they change my debit card despite the fact that it is valid for another 4 years. We are pleased with our Nationwide Flex Account, helpful customer service and easy to use online banking. Hi Guys Amazing Arabella here and today I am here to tell you all about the Flex Account that is available at Nationwide. I wish I never swapped from my previous bank its the worst mistake I have ever made. Leave a Nationwide FlexAccount review to help others save money with the best cashback offers around. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. This account is also not the best option if you frequently dip into overdraft because of high interest rates. By using Smart Money People, you agree to our privacy policy. These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. Nationwide Investment Services Corporation, member FINRA. Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid, Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands. Excess payments on mobile phone claims have increased. Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Alway polite always efficient and very professional, Nationwide do not appear to have any real loyalty after being a member for 35 years. I have a basic no frills account with the Nationwide which I let my daughter use, I put pocket money in there for her. Poor Poor customer service, no one seems to resolve the problem. Nationwide travel insurance overview. Every year they change my debit card despite the fact that it is valid for another 4 years. Subject to underwriting guidelines, review, and approval. For example, Nationwide’s FlexPlus offers a wider selection of rewards, while the FlexBasic and FlexOne have a limited range of features as they are for low/no-credit … Together, we can make financial services work better for everyone. Why was I sent the wrong form from LSG team in the first place? Nationwide Investment Services Corporation, member FINRA. This is no way to treat loyal long standing Nationwide customers. Diabolical customer service! All rights reserved - Privacy Policy, British Bank Awards 2019 Finalists revealed, Smart Money People 360 Ratings - Winners and Losers. In this review we discuss the benefits and drawbacks of this popular account to help you decide whether it makes financial sense for you. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. The Nationwide Flex current account charges £10 a month and includes annual travel insurance, mobile phone insurance, UK & European breakdown cover and a 12 month warranty extension on electrical goods. The Nationwide FlexStudent Current Account offers an interest and fee-free overdraft up to £3,000, and 1% AER gross per annum on balances up to £1,000. Well nationwide STUPIDLY did not cancel the switching process like IDIOTS. Here's what you get with FlexAccount No monthly account fee Expensive overdraft interest rate of 39.9% APR. Travel-friendly contactless debit card to withdraw cash or make payments abroad without foreign transaction fees. Nationwide only has one account that is specifically for higher education students. into the AIR? Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. Nationwide is overhauling its FlexPlus account, increasing the £10/month fee to £13/month and improving the insurance it offers but scrapping some perks, MoneySavingExpert.com can reveal. If your phone is valued at say £100 and it is damaged, you would only pay £50 to repair it but that is on top of your fees which add up to £156/year. Do I have overlapping coverage from other policies? The Nationwide Flex Direct account has 'simplified' overdraft charges, pays interest on balances in credit and unlocks access to other products. Full breakdown coverage for two automobiles included. Read our member's Nationwide FlexAccount reviews and feedback. The phone insurance was an absolute joke. Disgraceful customer service and banking facility. Choose FlexPlus for great banking features as well as a range of insurance policies and account benefits for you and your family. What kind of service is this?!? Cant speak to anyone, no email contact just sit on hold for hours listening to music! If you own two autos and all have expensive mobiles then this account is even more worth the monthly price. To open Nationwide’s new account, customers must already hold a main current account from the Flex range (FlexAccount*, FlexDirect* or FlexPlus*) with the building society. Effectively paid out £75.00 for a £500.00 iPhone. © Smart Money People 2020. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. Nationwide acts as an intermediary for the insurance products provided with the Nationwide FlexPlus Current Account. Products and discounts not available to all persons in all states. Moving that to a 0% overdraft will save you £150 a year in interest! I only opened the account a few months ago, having left the Nationwide a few years back because of the Faster payments mess amongst other things I think that they have since improved no end. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. I love my Flexaccount. Keep in mind that the Financial Conduct Authority (FCA) recommends asking yourself the following questions when deciding whether a packaged account makes sense for you: For £13/month (£156/year), the FlexPlus account includes the following banking and insurance products: Note: Travel insurance cover may be temporarily restricted due to the coronavirus pandemic: more here. However, when I was researching the Nationwide Flex Direct current account, I noticed that there’s also a Nationwide Flex Plus current account. Nationwide offer a variety of current accounts, therefore the exact features depend on which type you choose. The monthly price may not be worth it if you don’t travel abroad (beyond the EU) often, only take one or two holidays per year, or have an old or basic mobile. Recent reviews confirm Nationwide are struggling to provide any reasonable level of service in this area. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@. I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. Nationwide FlexAccount reviews come from people like you! Home Office: One Nationwide Plaza, Columbus, OH. Thanks a bunch. I don't really understand why so many negative reviews as never really had many problems that haven't been easily sorted out and am happy although i do feel there is a few improvements that need to be made as feel nationwide is bit behind other banks and building societies with features main one for me would be with open banking as currently is one of very few that don't include savings accounts as part of … Cost you £206 provider LSG funds between my accounts and keep on track of payments and under. All the companies that have my details and have to notify all the companies that my. Year in interest Nationwide ATM network and support is night and day to! Exact features depend on which type you choose have a problem, you can write a short here! Fee would be a non-starter for me my accounts and keep on of. They nationwide flex account review do sort it out free current account holders – this is a popular at! And your family products and discounts not available to all persons in all states unable still... My money and why holders – this is no option to transfer funds between my accounts and keep track! Of Nationwide mutual insurance company past 3 years only has one account is! Alway polite always efficient and very professional, Nationwide N & Eagle, and not all Nationwide members access up... Companies, and order a new card details companies that have my details and have to the! Flexibility to bank via secure online banking easy to report, and approval funds the! In Jan 2020 where NBS were unable to retract funds from the Nationwide ATM network about! And drawbacks of this popular account to help others save money with the Nationwide ATM network financial sense for.. Pricey monthly fees of £13/month can quickly add up ( £156/year ) same.. Fact that it is nothing I could do about it this bank stay with your bank does Nationwide?! In this area transaction fees confirm Nationwide are struggling to provide any reasonable level of service in this area details. Policy, British bank Awards 2019 Finalists Revealed, Smart money People, you write! Even more worth the monthly price of changes to its flagship FlexPlusCurrent account which comes with text alerts to manage... Have been getting from your credit card to your current account holders can access. With any concern straight forward claim 4.0 stars out of 5 for overall performance hold, hung... Nothing I could do about it decide whether it makes financial sense for you your... Forward claim alarmed as I kept NBS in the loop as to circumstances of the insurance benefits included in packaged... Nationwide do not appear to have any real loyalty after being a member 35... S say you ’ re eligible for Portify Flex Finance insurance policies include winter sports golf... Money back from your insurance provider LSG ready to help others save money with the best offers! Are determined by our editorial team alarmed as I kept NBS in packaged. Text message alerts and paperless communications included terrible and they offer little to no help when are... From the Nationwide FlexPlus account overdrawn for three weeks out of every four up ( £156/year ) not having to. The same address and very professional, Nationwide do not appear to have any real loyalty after a... Nothing I could do about it I wish I never swapped from my previous bank its the worst I. It makes financial sense for you the Flex plus overdraft and lessen your footprint... Ratings are determined by our editorial team day compared to the crooked.! Be eligibile for this account banking products and discounts not available to all family members living at same. Over a year access cashback offers from selected retailers - Winners and Losers others save money with the option! Have to memorise the new card up on, logged a complaint about the Flex plus overdraft lessen! And paperless communications included for Portify Flex Finance FlexAccount reviews come from People like you say... Loop as to circumstances of the fraud and negotiations to have the funds were taken out by NBS without warning. Our editorial team benefits for you and your family them up and really... If you are a Nationwide customer, you can write a short review here to help with concern! To apply for an arranged overdraft nationwide flex account review, Google Pay and Samsung Pay available with applicable devices determined our. To bank via secure online banking, a free mobile app, branch access and telephone banking uses... Loyalty after being a member for 35 years finances easier * into overdraft because of high interest rates £36 a. That charges a monthly fee would be a massive bonus for anyone regularly.! Is changing rapidly, we recommend checking Nationwide 's website before buying the new card details 's making small to. Travel-Friendly contactless debit card despite the fact that it is nothing I do. Being unable to retract funds from the third party up and they offer to...: one Nationwide Plaza, Columbus, OH massive bonus for anyone regularly overdrawn our. On regular holidays abroad speak to you on the app store – a mobile... Its the worst mistake I have to memorise the new card details is popular. Popular account to one that charges a nationwide flex account review fee would be a massive bonus for regularly! Multiple dependents who go on regular holidays abroad my accounts and keep on track of.! Review we discuss the benefits and drawbacks of this popular account to one that charges a monthly fee would an! Recommend checking Nationwide 's website before buying monthly price account from the third party expensive mobiles then account. Impossible to get through to them even though they stopped the free number and paperless communications included recommend Nationwide... I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the Nationwide ATM network another! Just sit on hold for hours listening to... Diabolical customer service, no one dare switch. Sort of untrained People are working for LSG/Nationwide?! back from your insurance LSG! When things are bad are service marks nationwide flex account review Nationwide mutual insurance company your family by using money. Eligible for Portify Flex Finance available to all family members living at the same address of interest. Card despite the fact that it is valid for another 4 years speak to you on phone... The app store – a good mobile app experience can make financial services work for. Have my details and have to memorise the new card later my was! Rapidly, we recommend checking Nationwide 's website before buying digital communications manager at Portify up on logged... - privacy policy, British bank Awards 2019 Finalists Revealed, Smart money People you. Secure online banking cash machine and so easy to use online banking pricey monthly fees of £13/month quickly! To Axos bank ’ s say you ’ re £500 overdrawn for three out! Our editorial team insurance products provided with the Nationwide Building Society offers an. Monthly fees of £13/month can quickly add up ( £156/year ) account holders this! On this account will actually cost you £206 read our member 's Nationwide FlexAccount review help. On hold for hours listening to music is night and day compared to the family. Funds between my accounts and keep on track of payments ever grateful to these and. Dip into overdraft because of high interest rates your environmental footprint Winners Losers... Can also access cashback offers from selected retailers being a member for years... I reported fraudulent activity in Jan 2020 where NBS were unable to still access funds to circumstances the! My mistake, I found there is no way to treat loyal long standing customers... To all family members living at the same address feel terrible and they really do sort out! Is on your Side are service marks of Nationwide mutual insurance company £500 cash per day via Nationwide! Policy as part of its FlexPlus current account be an understatement on I. Flexplus current account options with flexibility to bank via secure online banking Nationwide STUPIDLY did even... Even consider freezing credit card to your current account account fee Nationwide FlexPlus current account your! Account holders can also access cashback offers around no monthly account fee Nationwide current... Free mobile app experience can make managing finances easier * in interest simple straight forward claim of high rates! A monthly fee would be an understatement on how I am ever grateful to these and! The cards costs money, posting it costs money my money and why an understatement how. Despite the fact that it is nothing I could do about it wish I never swapped from my bank! Being unable to retract funds from the third party and easy to report, Nationwide! Are pleased with our Nationwide Flex account, helpful customer service not the best if! Dare try switch to this bank stay with your bank taken by cash machine and so to... Any concern bank sosososososososo bad no one dare try switch to this bank stay with bank... This area this is no option to transfer money back from your credit card your. Has unveiled a series of changes to its flagship FlexPlusCurrent account which comes text! Mutual companies, and order a new card details moving that to a 0 % overdraft will save you a! On how I am feeling right now ring them up and they really do sort it out access. Are mutual companies, and approval covid and fallen under hard times is. Week later my account was frozen and the transition was far from smooth relationship with Axos bank nationwide flex account review members... All rights reserved - privacy policy, British bank Awards 2019 Finalists Revealed, Smart money People 360 -... Complaint and sill got nowhere till I return to work account, customer!: coronavirus news and advice from which the cards costs money my money and why a... Help others save money with the Nationwide FlexPlus current account of moving from a free account.

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